Privacy:

The use of AI inside of airports can be considered an invasion of privacy. US facial recognition will cover 97 percent of departing airline passengers within four years. The system, which involves photographing passengers before they board their flight, first started rolling out in 2017, and was operational in 15 US airports as of the end of 2018 [1]. This can be scary for passengers as people can be easily tracked by this system. The use of AI could lead this system to make errors if say two passengers have the same name.

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Unauthorized data transfers can become unlawful with the use of AI. AI that can track people that is owned by airlines would be information that the airline can distribute. For example,  JetBlue gave five million customers' travel records to a USA Department of Defense contractor which directly violated several gov’t privacy laws [2]. Granted AI can be used to track terrorists and help protect air transportation, AI should not be developed and allowed to freely target and analyze people during air travel. 

 

AI would be greatly used in customer service products, specifically to gather data to understand and help customers. For example, AI could use social media analysis to determine when and where people will be traveling the most, so Southwest gave recommendations for when the most optimal times and places to travel are.